ITIL Enterprise Business Process Manager

Clearance Level Must Currently Possess: No Active Clearance Required Clearance Level Must Be Able to Obtain: No Active Clearance Required Suitability: Public Trust Job Family: Information Technology Job Description: As the largest pure-play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage. CSRA represents the coming together - figuratively and literally - of two outstanding companies: the North American Public Sector business of CSC, and SRA. Join us and watch your career take flight. The Federal Deposit Insurance Corporation (FDIC) mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. CSRA provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. CSRA supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas. CSRA seeks an experienced ITIL Enterprise Business Process Manager. Responsibilities: Lead a team of process managers and specialists in implementing, sustaining, and improving enterprise service management processes in alignment with ITIL for the client. Work closely with operations teams, contract program management, and client staff and leadership to identify enterprise process related issues and risks, develop mitigation and improvement action plans, and recommend and justify changes to processes as appropriate, and track and report process improvement. Represent the program on enterprise process related matters with the client. Must have strong management skills. A solid understanding of configuration management, change management, problem management, capacity management and knowledge management at the enterprise level of an IT infrastructure organization. Strong understanding of ITIL best-practices and processes, with specific experience in multiple ITIL processes particularly Incident, Problem, Change, Asset and Configuration, Knowledge, Release and Deployment, and Service Level Management. Knowledge of ServiceNow tool suite. Demonstrable understanding and experience with cross-team coordination in a fast-moving, complex environment. Reporting and visualization, especially as it relates to Incident, Problem, Change, Service Level Management, and Project Management. At least one intermediate ITIL Certification. QUALIFICATIONS: BA or equivalent + 10 yrs related experience, or MA + 8 yrs related experience #dicepost #gdjobs # of Openings: 1 Scheduled Weekly Hours: 40 Telecommuting Options: Telecommuting Not Allowed Work Location: USA VA Arlington - 3501 N Fairfax Dr (VAC008) Additional Work Locations: CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - provided by Dice
Change Management, Configuration Management, Genetics, Hardware, Help Desk, Knowledge Management, Manager, Management, Project, Project Management, Release, Security

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