Systems Administrator/USC Technician with Security Clearance

Systems Administrator/USC Technician Job Locations USA-VA-Arlington Job ID 2018-46065 Number of Positions 1 Job Function Information Technology Security Clearance Level Top Secret Full/Part Time Full Time Job Description Essential Functions: Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available. Provide on-call and recall support as-required to sustain 24/7/365 operations. Provide ?Mission Essential? support availability, including physical coverage during inclement weather, holidays, and government closure. Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging. Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces. Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment. Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows. Install, update, test, maintain, and provide corrective maintenance/troubleshooting for Operating Systems, templates, applications, and physical IT equipment. ? Primary Functions: Monitor all identified systems and services utilizing approved tools. Administer, issue, and maintain user accounts, distribution/security groups, and passwords. Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.). Provide VTC and VOIP endpoint support. Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers. Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware. Perform basic maintenance and minor repairs on hardware and peripherals. Provide data transfers between classified and unclassified networks according to prescribed policy and procedures. Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.) Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data. Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents. Assist with maintenance of servers and network services. Assist and coordinate with all support tiers as necessary to support project/task execution or with any escalated user requests or incidents. Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Clearance: Active TS SSBI; SCI Eligible Interim clearance is acceptable for USC Technician Certifications: CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher) Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE within 90 days Qualifications 2-5 years of directly related experience in systems administration and analysis. ? Required: Hands-on technical experience (02 years) Microsoft Windows 7 and newer (02 years) Microsoft Office 2010 and newer (02 years) Preferred: Blackberry Server Administration (01 year) Video Teleconferencing, VTC (01 year) Voice Over IP, VOIP (01 year) Microsoft Windows Server 2008 R2 and newer (02 years) IAVM Compliance (02 years) BMC Remedy (02 yearss) Work Location: Pentagon, Washington, DC No telework allowed Please notice the shift is Sun-Thurs 7:00am-3:30pm ? Travel: ? Occasional travel may be required (#cjpost #defensehotjobs
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